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Our Clients: Their RAIN Resources Experience
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100% of our client list is reference-able. It’s testimony to the effectiveness of our model and expertise of our support team.

“I have supported a dozen go-lives over the past two years, a few with other consulting firms. Though the other consulting firms are able to staff the engagements, it seems that 80% of the staff they provide have never encountered Epic before, and are from non-U.S. medical schools. RAIN provides the most reliable teams of go-live consultants, pays a competitive hourly rate, and doesn’t nickle-and-dime their consultants.”
– Physician & University of Minnesota Medical School Graduate (2012)

“The feedback on our use of the RAIN Resources Service has been fantastic!  The individuals on site were knowledgeable, open, and really interested in helping our users.  In time, we expect to have the same high-caliber individuals across Aurora.”  
– Rob Raschke, Manager Information Technology, Aurora Health Care

“I was impressed with the quality of the individuals providing support.  They were personable, knowledgeable, and very easy to work with.  And really importantly, they didn’t try to overwhelm our providers with their knowledge.  But rather, they inquired why we were doing things certain ways, picked up on it, and added it to their assistance.  RAIN Resources was easy to do business with, and I never had a problem getting in touch if needed.”
– Nancy C. Perlman, Program Management Office, SCL Health System

“The Super Users provided to us by RAIN were beyond our expectations. Their expertise, poise, confidence, positivity and adaptability to every situation was superb.  I especially appreciated that they took the time to encourage and complement team members on their preparation and performance. They also shared their observations and suggestions with me, and willingly participated in multidisciplinary improvement discussions.  It was clear they were invested in our success.”  
– Marita A. Hattem, Interim President & COO, Aspirus Wausau Hospital.

“I have had the pleasure of working with the RAIN Support Staff as a Zone Captain since June 1, 2014 during our Epic Go-Live.  Every one of them is exceptional.  Not only are they knowledgeable, but extremely personable. They have an excellent sense of when and how to push, how to instruct, when to back off, and just the right amount of humor to diffuse a tense situation.  Not having been through this process before, I was totally overwhelmed.  They supported me in my role, especially positive and calming when I started to escalate.  I am glad I don’t have to do this again, but if I did, I would insist on RAIN Resources as the support for the project.”  
– Susan Corcoran, RN, CNOR, HealthEast

“RAIN Resources provided quality medical resources that were very professional and required minimal training. To quote one of our physicians, the resources were “readily available, unfailingly pleasant, helpful, and confidence-building.”
– Jennifer Fall, CIO, Gillette Children’s Specialty Healthcare

“On a very short notice, RAIN coordinated over 20 physicians and many non-physicians to assist us with our implementation.  The assistance we have received from staff and providers has been crucial to our success.  We would not be where we are today without RAIN’s Go-Live Support Service.”
– Mark Waind, Administrative Director of Information Services, Altru Health System Healthcare

“Your staff were knowledgeable, flexible and patient.  These were all of the things we desperately needed during our highly anticipated go-live." 
– Scott Whitson, Manager of Physician IT Services, St. Luke’s Medical Center.

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